At Tayeb Al-Janan Perfumes, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms.

Return Window

Customers may request a return within 14 days from the date of delivery.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unused and unopened.
  • The product must be returned in its original packaging.
  • The product must be in the same condition as received.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return once opened or used:

  • Opened perfumes
  • Used fragrance oils
  • Personal care products that have been opened

Return Method

Returns can be arranged through the following method:

  • Drop-off at the store or return via delivery service after contacting our support team.

Return Shipping Cost

  • Free return if the item is defective, damaged, or if the wrong product was sent.
  • If the return is requested for other reasons, the customer may be responsible for the return shipping cost.

Refund Options

After receiving and inspecting the returned item, we will offer one of the following options:

  • Full refund to the original payment method
  • Product exchange for another item of equal value

Refund Processing Time

Refunds are typically processed within 5–7 business days after the returned product has been received and inspected.

How to Request a Return

To request a return or exchange, please contact us through:

Our customer support team will guide you through the return process.